WARRANTY & CARE ACKNOWLEDGMENT

1. WARRANTY COVERAGE At LINDELLI, we take pride in the exceptional craftsmanship and quality of our jewellery. We guarantee that all pieces are free from defects in materials and craftsmanship at the time of delivery. As part of our commitment to our clients, we offer a comprehensive aftercare package that includes:

• Unlimited while-you-wait steam cleaning

• One (1) complimentary resize

• One (1) annual service to check the integrity of your ring

• One (1) intensive clean, buff, and polish 

Should you require additional services beyond the complimentary offerings, we are happy to assist. A quote will be provided before any work is undertaken.

2. WARRANTY EXCLUSIONS Jewellery is delicate and must be treated with care. While we stand behind our craftsmanship and use rigorous quality control measures before releasing any custom piece, unforeseen incidents beyond our control can occur. 

The following are NOT covered under our warranty:

• Loss or damage of centre stones

• General maintenance due to daily wear

• Bent, cracked, or misshapen rings resulting from impact, improper use, or force

• Damage due to exposure to harsh chemicals, extreme temperatures, or improper storage

• Loss or theft of jewellery

• Any modifications, repairs, or resizing performed by another jeweller (this will void your warranty)

3. COVERED UNDER WARRANTY We will repair or replace at our discretion any issues arising from:

• Faulty metals, including porosity issues

• Structural defects in the craftsmanship (excluding normal wear and tear)

• Manufacturing defects found in clasps, prongs, or settings

4. STRONGLY RECOMMENDED: INSURANCE While we stand behind the integrity of our jewellery, we strongly recommend obtaining insurance for your piece to cover potential mishaps and loss. Insurance can provide coverage for loss, theft, accidental damage, and other unforeseen circumstances.

5. CARE & MAINTENANCE To ensure the longevity of your jewellery, we recommend:

• Bringing your ring in annually for a professional service to maintain structural integrity and maintain it’s beauty.  

• Removing your jewellery when engaging in high-impact activities, household chores, or swimming.

• Storing your jewellery in a soft pouch or lined box when not in use.

By completing your purchase with LINDELLI, you acknowledge and agree to the above terms and confirm that you have read and understood our care guide.