At LINDELLI, each piece is made with exceptional care and craftsmanship. Because of the bespoke nature of our jewellery, we maintain the following policy:

All Sales Are Final

Once an order is placed and confirmed, it cannot be cancelled, returned, or exchanged.

No Refunds for Change of Mind

We do not issue refunds or exchanges if you change your mind or select an incorrect item.

Faults or Workmanship Issues

In the unlikely event that your piece arrives with a manufacturing fault, please contact us within 7 days of receipt. Our team will assess the piece and, where appropriate, repair or replace it in line with our quality guarantee.

Custom and Bespoke Orders

All custom designs, personalised pieces, and made-to-order items are strictly final sale and not eligible for return, exchange, or refund.

We are committed to ensuring every LINDELLI piece meets the highest standards of quality and craftsmanship. For any questions before purchasing, we encourage you to contact our team for guidance and support.

INTRODUCTION

At LINDELLI we pride ourselves on crafting beautiful, ethical jewellery in our Sydney atelier and backing our work with transparent aftercare. Every piece is made to a high standard, but it is important to recognise that jewellery is both a product and a service. Under the Australian Consumer Law (ACL), goods and services sold in Australia automatically come with consumer guarantees that cannot be excluded. These guarantees apply regardless of any voluntary warranty that we provide. Our warranty sits alongside these statutory rights and does not replace them.

Lifetime Manufacturing Guarantee

We guarantee that the structure of your LINDELLI jewellery will be free from manufacturing defects. This lifetime manufacturing warranty applies from the date of purchase to all gold and platinum jewellery crafted by us and supplements your rights under the ACL. If a manufacturing defect is found, we will repair the item at no cost.
What qualifies as a manufacturing defect
Manufacturing defects are issues inherent in the construction of jewellery.

• Examples include:
  Porosity or surface blemishes in the metal discovered at the time of pick‑up or during a service.
• Uneven or loose settings found at pick‑up or during servicing.
• Chips, scratches or nicks on stones that are present at pick‑up or appear during servicing because of workmanship.
• Rhodium plating stains visible at pick‑up or during servicing.
  Most manufacturing defects become apparent within the first few months of wear. Any item found defective as a result of manufacturing will be repaired at no charge.
  

Wear and tear – not covered

• Everyday wear can cause gradual changes to jewellery. Our warranty does not cover damage, loss or deterioration arising from normal wear and tear, accidents or misuse. Examples of issues not covered include:
• Scratches, dents and abrasions on the metal caused by daily wear; metals are malleable and will show signs of use over time.
• Chips or cracks in gemstones resulting from knocks, impacts or exposure to harsh chemicals. Even hard stones such as diamonds and moissanite can chip if struck at certain angles.
• Pits or discolouration caused by exposure to corrosive substances (e.g., chlorine, bleach or heavy cleaning products) or cosmetics.
• Worn‑down prongs, claws or bands due to normal wear. Regular servicing is essential to identify and rectify such wear.
• Loss of gemstones due to damage or wear rather than a manufacturing fault. Stones exposed around their girdle, such as those in claw settings, are particularly susceptible.
  

Conditions that void the warranty

• Alterations by others: Repairs, resizing or modifications performed by any jeweller other than LINDELLI will void this warranty.
• Failure to service: If your piece has not received a scheduled annual service within the last 12 months, we may decline a warranty claim. Regular servicing by our workshop helps to detect issues before they become failures.
• Evidence of misuse: Jewellery that has been mistreated, exposed to chemicals or damaged through accident or abuse is not covered.

Making a Warranty Claim

If you believe your jewellery has a manufacturing issue, please follow these steps:

1.Contact us: Submit a claim through our website or contact our customer service team via phone or email. We will discuss the problem and advise on the next steps.

2. Return the item for assessment: Once arrangements have been made with our customer service team, you may drop your jewellery off at our Sydney atelier or return it via post under instruction. When posting, please include packing slip and proof of purchase. Securely wrap the jewellery in a protective shipping package with a copy of your invoice and your contact details.

3.Shipping deposit: A return shipping deposit is payable before assessment. Within Australia the two‑way postage fee is $40 AUD; international returns require a $200 AUD deposit. If we find the issue to be a manufacturing defect, this deposit will be refunded. If the problem is not covered by the warranty, the deposit will be used to cover return shipping.

4.Assessment: We will inspect the jewellery free of charge. If the issue is a manufacturing defect, we will repair or replace the item at no cost and refund your deposit. If the issue is not covered, we will provide a repair quote for your approval. If you decline the repair, the pre‑paid deposit will cover the return postage.

Redesigns and Custom Work

Should you wish to redesign your piece, change the centre stone or adjust the design beyond standard resizing, we can discuss options by appointment. Redesigns and major modifications incur fees based on the work required. Any design or alteration carried out outside LINDELLI will void our warranty.

Insurance

Our warranty and after‑care services do not provide cover for loss, theft or damage caused by accidents. We recommend that clients insure their jewellery through their home and contents insurer or a specialist jewellery insurer to protect against unforeseen events.

Acceptance of Terms

By purchasing a LINDELLI piece or engaging us to provide services, clients acknowledge that they have read and accepted the terms of this Warranty & Aftercare Policy. These terms are subject to change; the current version is available on our website.

Contact Details
LINDELLI Pty Ltd
Sydney Atelier
Email: hello@lindelli.com
Telephone: +61 2 9052 4912
Address: Level 2, 185 Elizabeth Street, Sydney NSW 2000

Our warranty promises are voluntary and must be honoured. They do not limit your consumer guarantee rights under the Australian Consumer Law, which continue to apply for a reasonable period depending on the nature of the goods and service.

Aftercare Services

To ensure that your jewellery remains beautiful and functional, LINDELLI offers the following complimentary services:

• Professional cleaning: You may bring your piece to our Sydney workshop for free professional cleaning at any time. We use appropriate techniques to remove everyday build‑up without damaging gemstones or metal.

• One free resize (within six months): Rings can be resized once within six months of the purchase date at no charge. Additional resizing or enlargements may incur a fee.

• Annual service: We recommend an annual service. During this appointment we inspect your jewellery for wear, tighten loose diamonds, carry out minor repairs and perform a deep steam clean. Regular service can help prevent the loss of stones and is a requirement to maintain our lifetime manufacturing warranty.

• Pre‑wedding polish: Engagement rings are eligible for one complimentary polish up to six weeks before your wedding day.

Guidance on insurance: We encourage clients to insure their jewellery against loss, theft or damage beyond the scope of our warranty. Insurance cover is separate from this warranty and is arranged by you.Jewellery Care Guidelines
Fine jewellery should be treated with care.

To maintain its beauty and longevity, we recommend:

• Removing your ring during sport, gym sessions, gardening, housework or any hands‑on work. Jewellery should be the last thing you put on when leaving home and the first thing you remove when returning.
• Keeping your jewellery away from harsh chemicals, cleaning agents, swimming pools and hot tubs, as these can damage metal and stones.
• Booking an annual check‑up with our atelier so that a jeweller can verify that settings are secure. After cleaning and polishing, your ring will look as-new.
• Storing pieces separately to avoid scratching and tangling.
  For additional guidance, consult our care guide.

The information contained on the Site is for general information purposes only. The information is provided by Lindelli and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


For the avoidance of doubt, you agree that the display of goods or services for sale on the Site are an invitation to treat and are not a contractual offer for sale.
Lindelli may in its sole discretion reject or not accept your offer to purchase any goods or services for sale on the Site in its sole discretion and for any reason.

Lindelli shall not be liable for any indirect or consequential damages and, in particular, shall accept no liability whatsoever for loss of income deriving from the purchase of Lindelli products from the Site.


This website may contain links to other websites. Lindelli are not responsible for the availability of, or any content or material contained in, or obtained through, any such websites. Any link to another website, and reference to third-party information, products or services linked to this website, is not, and should not be construed as, an express or implied endorsement by Lindelli. Any questions or comments relating to such other websites should be addressed to the operator or operators of those websites.

Every effort is made to ensure the efficient operation of the Site and Services and that the information contained within the Site is accurate at all times. However, Lindelli takes no responsibility, and will not be liable for the Site becoming temporarily unavailable in the instance of technical issues or any associated problems arising from technical or other associated issues beyond our control.

INTELLECTUAL PROPERTY

Definitions: For purposes of this Agreement, the term ‘Content’ means a creative expression and includes, without limitation, video, audio, photographs, images, illustrations, animations, logos, tools, written posts, replies, and comments, information, data, text, software, scripts, executable files, graphics, and interactive features, any of which may be generated, provided, or otherwise made accessible on or through the Services.

This website contains material which is owned by or licensed to Lindelli. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Lindelli and/or third parties retain ownership of all intellectual property rights in all content.

Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Lindelli. Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Lindelli is strictly prohibited.

PRICING AND AVAILABILITY

We try to ensure that all details, descriptions and prices which appear on the Site are accurate however, errors may occur. If we discover an error in the price of any goods that you have ordered, we will notify you immediately and offer you the option to reconfirm your order at the correct price or to cancel your order. In the case that we cannot get in contact with you, we will cancel the order and refund you in full.

We do not guarantee the availability of an item until the order has been dispatched and we may have to cancel an order if an item is unavailable, in this case you will receive a full refund. If for any other reason we are unable to dispatch your order, we will notify you within 2 business days. Delivery costs are charged in addition to the order total and will be clearly marked at checkout.

The Site may contain errors and inaccuracies and we reserve the right to correct any errors or inaccuracies and to update information at any time without any notice.

PAYMENT

Prices may be displayed in different currencies and are based on current exchange rates however, all transactions will be processed in AUD. The payment method we accept is PayPal. All payments are processed through PayPal and no orders will be dispatched until payment has been received in full. We may contact you to verify your personal details before dispatching your order. If you wish to pay via an alternative method, please contact us at orders@lindelli.com

The following Privacy Policy applies to the products and services provided online via the internet exclusively by Lindelli PTY LTD – 201/185 Elizabeth St, Sydney NSW 2000, Australia. In this policy, the words ‘we’, ‘our’, ‘us’, ‘Lindelli and ‘Site’ refer to lindelli.com, Lindelli Pty Ltd and all of its related entities. This Privacy Policy applies to and should be read in conjunction with the Terms of Use & Service (collectively, the ‘Agreement’), which are available on Lindelli.com. Lindelli is entitled, at its sole discretion, to amend, add or remove any part of this Privacy Policy at any time without notice. You should review this Privacy Policy from time to time to ensure that you are up to date with any such amendments, additions or removals.


COLLECTION OF PERSONAL INFORMATION

Lindelli recognises the importance of protecting the privacy of personal and financial information. We have employed strict policies and security measures to protect the information you provide us. When you register online with Lindelli, use the Site, or provide us with your personal information in store, you give us consent to process and use such submitted personal data in accordance with this Privacy Policy. This privacy policy applies to all protected personal information collected, maintained or used by Lindelli Pty Ltd.


INFORMATION THAT WE COLLECT

Lindelli will only collect information about you when you provide it to us, and we only collect information to provide better services to all of our users and customers.

We collect information in two ways:

— Information you give to us directly. This information typically includes: your name, email address, first name, surname, address and domain name, and may also contain your username or any other information required to process an order through the Site.

— Information we collect through your use of our services. This includes information collected by our server, including the internet protocol (IP) address used to connect your computer to the Internet, operating system and platform, the average time you spend on lindelli.com, pages visited, information searched for, average access time, and websites you have visited previously, as well as other relevant statistics; cookies and other anonymous identifiers, which we send to your computer’s browser for record-keeping purposes.


HOW WE USE YOUR INFORMATION

We may use the information you give to us directly to:

— deliver products to you, to collect payments and to manage your account, to market to you directly, as well as provide you with information about our products and services, and to notify you of changes to our products and services;

— contact you about new products, projects or seasonal promotions. If you wish not to receive such communications, you can unsubscribe by sending an email to info@lindelli.com. You can also unsubscribe from the mailing list by clicking on the unsubscribe link that can be found in all communication emails that are sent;

— provide, maintain, protect and improve our services, to develop new ones, and to protect our services and our customers. We may also use this information to offer you tailored products, projects or seasonal promotions;

— keep a record of your communications with us to help solve any issues or disputes that might arise.

— we may use the information we collect through your use of our services to:


— measure the use of the Site and to administer and improve the Site. This statistical data is interpreted by Lindelli in its continuing effort to improve the Site and your shopping experience.

— gather information on which web pages are visited and how often, to make the Site more user friendly, and to give you a better experience when you return to the Site.

— we may combine the information you give to us directly with the information we collect through your use of our service.


We may from time to time supply the owners or operators of third-party websites from which it is possible to link to Lindelli with information relating to the number of users accessing the Site from such third party websites. You will not personally be identifiable from this information.

In delivering our products or collecting and using your personal information, we may be required to disclose some of your personal information to third party organisations, including external service providers; our legal, accounting, financial or other professional advisors; and regulatory or government authorities as required by law.


SECURITY

Lindelli uses a number of security measures to protect the information you provide to us. We protect your personal information by:

— restricting internal and external access to your personal information; and

— maintaining our technology systems to prevent unauthorised computer access; and

— ensuring that third parties that require access to your information, including organisations outside Australia, take such steps as are reasonable to ensure that they do not breach our privacy obligations; and

— securely destroying your personal information when your personal information is no longer needed.

Lindelli uses the latest, industry standard 128-bit SSL (secure sockets layer) encryption technology to transmit and encrypt all credit information into Lindelli’s databases.


ACCURACY AND RETENTION

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from our database at any time by contacting Customer Care at info@lindelli.comCONTACTING US

You have the right to access personal information held by Lindelli about you, subject to the restrictions provided by law. We endeavour to keep information about you as accurate as possible. If you are concerned about our use of your personal information or if you would like to review or change the information you have supplied to us, please email info@lindelli.com


FURTHER INFORMATION

For more information regarding privacy issues in Australia, please visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au.